Frequently asked questions
How to send payment?
1)We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2)Payment must be made within 3 days of order.
3)We have special rules that if product price higher than $100, we only accpet $100 one time. Like $980 order, we need payment like 8 times $100 and 1 time $80.
What's the Warranty?
1)All of the items will have test before ship to you,carried with fully at least 12 months warranty.
2)During warranty period, if any problem happens due to quality reason, please be cooperative to take photos or
videos on the problem and send to us for verifying.
3)For confirmed product faulty on your approval, we can send you replacement parts free of charge.
1)We will do our best to service and to provide the best quality goods to every customer, if you satisfy with our service,our products pls do not hesitate to leave us positive feed back
2)If you have any questions about service or products,pls contact us freely,we will be sincerely to satisfy you, it is our responsibility,Just not leave negative feedback without contacting us.Thanks.
What's the sample Shippment
1)Orders processed timely after the payment verification,usual it cost 24 hours for us to get the pay.
2)Your order address MUST MATCH your Shipping address, we need your right phone NO. to make sure the items you will reach.
3)We will ship by DHL or FedEx TNT,sometime you chose DHL we may by FedEx TNT,some time you chose FedEx TNT, we may by DHL,it depends on situation,pls confirm you can accept.
4)Once we ship out, we will tracking the items for you,and let you know the lastest news.
1.All goods ship by express need buyer pay import tax.
2.When goods arrive,the buyer need check if the package or machine is broken.If so,buyer shouldn’t sign the goods and complain the local express.Then buyer can tell us the broken situation within 24 hours,we will help buyer to solve this problem.If not,we bear no responsibility for damage caused by transport
Why choose us?
1. We are a manufacturer, which can control the cost easilier than trade company also can give you anwer more quickly.
2. As a manufacturer, we know much in technique and can give you more support in technique problem.
3. We have longtime and mature experience for C/spanroduction.
4.Our products are complete in specifications with various of sizes.
5. We enjoy a good reputation in the customers in domestic and overseas markets.
How to refund
1. We support refund when it's quality problem caused by supplier. We won't refund if it's damaged by false usage.
2. We support refund when you don't need them if it's not sent yet. We won't refund after the product is under shippment or air transport or international express. We can refund wen we receive the return goods in good condition.
3. We can refund part if it's quality problem and customer solve by themself.
Are you B2C or B2B?
We are B2B supplier of coffee appliance like coffee grinder, coffee maker, coffee baking equipment and juice appliance like blender and juicer etc.
We are located close to shanghai city, China which is economic center of China. We benefit lot from this location and have our business here to supply the best quality products with reasonable price.
We support B2C if we don't have agent in some area. Or we will introduce customer to our agents for purchasing.